Refund Policy

Your satisfaction is our priority. For this reason, we offer a 60-day refund policy for the blanket/duvet purchased. If, for any reason, you are not completely satisfied with the product, you can request a full refund within 60 days of the purchase date.

Refund Conditions:

1. The blanket must be returned in its original condition: clean, undamaged, and without signs of wear.
2. The refund request must be accompanied by proof of purchase, such as the receipt or invoice.
3. The refund will be issued only after the product return has been verified and approved.

Come richiedere un rimborso:

1. Contattaci entro 60 giorni dalla data di acquisto via email all’indirizzo support@pureblanket.com
2. Indica il numero d’ordine e il motivo del rimborso.
3. Una volta ricevuta la tua richiesta, ti forniremo le istruzioni per restituire la coperta.

How to request a refund:

1. Contact us within 60 days of the purchase date via email at support@pureblanket.com
2. Provide your order number and the reason for the refund.
3. Once we receive your request, we will provide instructions on how to return the blanket.

Exclusion reasons for requesting a refund:

1. We cannot refund the blanket or duvet if the shipping takes longer than 3-5 days. Once the package is shipped, we rely on our couriers, who may sometimes experience significant delays. Unfortunately, this is beyond our control. We apologize in advance for any inconvenience.
2. If you have received our package on time, and the product shows no damage, we cannot accept refunds if the product does not meet your expectations.

Important Note: Return shipping costs are the responsibility of the customer, unless otherwise specified.

We are always available for any questions or clarifications. Thank you for choosing our products.